Client Success Story: OMi Cranes + Steelhorn Crane Services
“Business is good. We’re staying busy, continually growing, and continually using Steelhorn services. No matter where I need them, they show up.”
A rapidly growing crane company in high demand needed support to execute on new jobs. Serving a wide range of customers with overhead lifting needs and overhead crane repairs, the business sought experienced service technicians throughout facilities from food service to steel manufacturing. Steelhorn Crane Services became a reliable partner, which has resulted in ongoing collaboration that drives profitable growth.
Result Highlights:
- Versatility of Services
- “Steelhorn techs are helpful across a variety of jobs. I can put Steelhorn staff anywhere without having to worry.”
- Cost Savings
- Steelhorn greatly reduced travel expenses while increasing time spent on jobs.
- Reduced Travel Time
- By cutting out nearly 2 days of travel for technicians, the business gets more jobs done in less time.
OMi Cranes Fills Overhead Crane & Hoist Service Needs with Steelhorn Staff
OMi Cranes is a leading crane manufacturer and service provider for the overhead crane industry. Tasked with servicing existing clients quickly – all while bringing in new business – the East Coast Regional Manager, Bill Owens, knew he needed more support.
Bill’s main goal was to grow the business by hiring more technicians who could assist the variety of OMi clients. The company was seeing demand increases, but wasn’t always able to fulfill customer needs quickly because of limited staff and geographical restrictions.
“The main hurdles are that we are short-handed, and a lack of time. We need more technicians but don’t have the time to hire them. Travel time also impacts our ability to get more done.”
To solve those issues, he began seeking solutions from a specialized crane services partner. He found the right fit in Steelhorn Crane Services and hasn’t looked back.
The Solution & Results
Before Steelhorn, OMi subcontracted with other crane specialists, but they wanted a local company to save on travel time and strengthen customer relationships. Steelhorn was personally recommended to Bill by an industry veteran that he trusts. “Finding Steelhorn cut out almost 2 travel days for most technicians, and that made the process a lot less expensive.”
Currently, OMi calls Steelhorn to backfill broad needs for technician services like overhead crane repairs on the East Coast. With the manufacturing boom happening across the southern states, having a robust team means OMi can win more jobs and get them done faster (and reliably). According to Bill, “They do a great job at filling our needs without the hiring process. They take care of so much for me. When I’ve got a need for several service technicians, I call Trent at Steelhorn and he provides me with as many people as I need.”
No matter the customer’s need, OMi knows they can rely on Steelhorn’s team to bring true expertise to the job: “The quality of work is excellent. They get the job done, and they do so safely. They’re productive and work hard.”
Bill shares that he trusts Steelhorn tremendously in this collaborative relationship. In the past, OMi had experienced sub-contractors trying to cut them out and create their own contracts directly with customers. Steelhorn staff has never done that, and in fact, has even let the OMi team know if a customer calls them directly for work. “Steelhorn services my customers as if they’re their own, but they know they are my customer at the end of the day, and they have my back.”
The future looks bright for OMi and they plan to continue their partnership with Steelhorn for their growth. “Our customers are satisfied. As an end-user customer, I’m completely satisfied with their work. I highly advise other companies who need crane expertise to reach out to them.”
